1. About these terms
These terms apply to the HAKKA Restaurant website, online menu, table ordering, and the student mess web app (together, "the service"). By using the service you agree to them.
2. Café orders
- Orders placed from the website or a table QR are requests to the kitchen. An order is confirmed only when the restaurant accepts it.
- Payment is made at the counter, or with Hakka coins for registered mess members. No card or UPI payment is taken on the website.
- Prices, offers and dish availability shown online can change. The price confirmed by the restaurant at the time of the order applies.
- The restaurant may reject or cancel an order (for example, a dish sold out or a suspected prank order). Coins paid for a rejected order are returned to the wallet.
- Calories and protein values are approximate and for general guidance only. Please tell the staff about any allergy before ordering.
3. Mess plans (thali)
- Mess accounts are created by the restaurant. Plans contain a number of thali; one thali is used each time the counter QR is scanned or the owner records a meal.
- Each plan allows a set number of meals per day. Unused thali do not expire and carry over when the plan is renewed.
- Show the green confirmation screen at the counter to receive your meal.
- Payments, pending dues, refunds and any leftover thali when leaving the mess are handled by the restaurant at the counter.
4. Hakka coins
Hakka coins (1 coin = ₹1) are added by the restaurant against payment and can be used only for orders at HAKKA Restaurant. Coins are not transferable and cannot be withdrawn as cash, except as agreed with the restaurant.
5. Your account
- Keep your member ID and password private. Activity on your account is treated as yours.
- Do not misuse the service: scanning or sharing the counter QR for someone else, placing fake orders, or trying to access other accounts can lead to your account being disabled.
- Forgot your password? Ask the restaurant to reset it.
6. Availability
We work to keep the service available and accurate, but it may sometimes be unavailable or contain errors. Records kept by the restaurant are final in case of a dispute.
7. Changes
These terms may be updated. The date at the top shows the latest version.
8. Contact
HAKKA Restaurant, Makka Wala, near IMS College, Rajpur, Dehradun · Phone: +91 82180 92362 (every day 7:15 am – 11:45 pm)